Live chat software provides a sleek, modern interface for visitors to contact you directly from your website. If you want a bot to answer frequent inquiries (and save up your reps' time), or a simple way for prospects to talk to a real person on your team, this post has a live chat option for you. HubSpot Live Chat was identified as the best solution available. It includes a completely configurable live chat widget, chatbots, and much more, all for the low, low price of free.
The Best Live Chat Software
HubSpot is well-known for providing substantial free versions of its products. HubSpot Live Chat isn't any different. You can use it for free with or without HubSpot's CRM, but integrating the two together unlocks a lot of pretty fascinating (and useful) capabilities.
HubSpot Live Chat makes it simple to handle inquiries and concerns, route them to the appropriate individuals, and maintain an open channel of communication on your website. Create a personalized welcome message with instructions to create leads, or utilize a bot to handle simple ticket generation, lead qualification, and appointment scheduling. You can unlock custom logic and rules for bots and more if you pay for one of HubSpot's premium packages.
Consider these 9 Live Chat Software Options:
- HubSpot Live Chat — For most users, the best live chat software is HubSpot Live Chat.
- LiveAgent - is the best solution for problem resolution 24 hours a day, 7 days a week.
- Olark - is the best in foreseeing consumer difficulties.
- Pure Chat - is the simplest method to add live chat services to your website.
- Podium Webchat - Ideal for transferring the conversation to a mobile device.
LiveChat - is the most effective way to convert website visitors into customers.
Best for enhancing the bottom of your sales funnel is Chaport.
If you're already utilizing Slack or Microsoft Teams, Social Intents is the way to go.
When Does Investing in Live Chat Software Make Sense?
It's easier than ever to improve online client and customer service using live chat software.
It's also advantageous for your sales team to contact potential consumers while they're browsing your website. It adds another simple option for people to contact you, one that can be always on and even AI-driven if you want it to be.
This is especially true if you run an ecommerce site or offer online services.
Live chat improves conversion rates by allowing your team to strike when the iron is hot—that is, while a website visitor is on the verge of making a purchase.
At the end of the day, a service or sales representative can only talk to one person on the phone at a time. However, the same agent can handle many online chats at the same time.
Even if you don't have a professional support or sales team, solutions like chatbots can help you integrate live chat on your website. They can assist consumers until a human team member arrives.
1 – HubSpot Live Chat — Best Live Chat Software for Most Users
For good reason, HubSpot is a household name. HubSpot Live Chat is now included in HubSpot's free-for-ever CRM after a recent update (yep, you can use it without paying a penny).
Even if you don't utilize HubSpot's CRM, you can still benefit from their powerful live chat tool for free.
This is ideal for anyone who doesn't want to waste time or money deciding whether or not a chatbot is right for their company.
You have no risk in trying it out, playing about with it, and seeing if it makes sense for your company.
Plus, because it's from HubSpot, the tool is incredibly powerful despite its low cost.
Everything you need is still included, including a bespoke live chat widget for your website, targeted welcome messages, customer routing rules, and built-in meeting scheduling.
HubSpot Live Chat gives your chatbot a professional appearance while visitors interact with your website and provides everything you need from a live chat solution.
By linking with your CRM or using HubSpot's built-in CRM solution, you can use use existing information about repeat visitors to customise their live chat experience.
Furthermore, because it is from HubSpot, the tool is extremely powerful despite its inexpensive cost.
Everything you need is still included, including a personalized live chat widget for your website, targeted welcome messages, customer routing rules, and meeting scheduling built in.
HubSpot Live Chat provides everything you need from a live chat solution, including giving your chatbot a professional appearance while visitors interact with your website.
You may use existing information about repeat visitors to customize their live chat experience by connecting with your CRM or using HubSpot's built-in CRM solution.
Users may simply use HubSpot's live chat platform to:
- Maintain contact with guests.
- Take notes on what they're saying.
- Contact people by phone
- Transform your chats into chores.
- Create support tickets automatically
- All of this can be done right from your universal chat inbox.
Without a question, this is the most robust free chatbot service available.
HubSpot's chat platform can instantly boost your productivity and improve your visitor experience. No more flitting between hundreds of tabs in an attempt to email, call, or chat with guests.
2 – LiveAgent — The Best for 24/7 Problem Solving
LiveAgent is a comprehensive live chat widget that comes with an all-in-one customer care solution. The widget works in tandem with your whole support documentation to provide unrivaled 24/7 customer service on autopilot.
It transforms your live chat channel into an around-the-clock help center that doesn't require breaks, vacations, or extra compensation. It's dubbed "the quickest live chat on the market."